How fast will I get my code?
Usually within 10 minutes. Codes are sent to the email you use at checkout. If it has been more than 24 hours, contact us and we will resend it immediately.
Can I use it on my existing account?
Yes, if the account is in a supported region and has no active subscription. Annual cards do not stack – redeem when your current plan expires.
Which regions are supported?
The supported region is shown on each product page. Buying for the wrong region is the most common cause of failed activation, so please check first. Message us on WhatsApp before you pay if you are unsure and we will confirm.
Is this a shared account?
No. We sell prepaid codes that you redeem on your own account. We do not sell shared logins, cracked accounts, or account transfers.
What payment methods do you accept?
PayPal, including all major credit and debit cards. You do not need a PayPal account to pay.
What if my code does not work?
Send us a screenshot of the error and your order number. We replace invalid codes free of charge, and refund in full if a replacement is not possible.
Can I get an invoice?
Yes. Email us your order number and the billing details you need on it.
Do you offer refunds?
Digital codes are non-refundable once delivered, except when the code is invalid or the product materially differs from its description. Full details on our Refund Policy page.
Do I need an account on this site to order?
No. Guest checkout is available – we only need your email address so we can deliver your code.
Quick support
WhatsApp us at +852 9491 8040 or email support@mysubnow.com. We reply within a few hours, 365 days a year.