Digital goods
All products are digital activation codes delivered by email. Because a code cannot be returned once it has been sent, all sales are final once delivery has occurred, except in the cases listed below.
When we refund or replace
1. The code is invalid, already used, or does not activate on a supported account.
2. You were charged but received no code within 24 hours and we cannot deliver one.
3. You were charged twice for the same order.
4. The product was materially different from its description on our site.
In cases 1 and 4 we will first offer a replacement code. If a replacement is not possible, we refund in full to your original payment method.
When we do not refund
1. You changed your mind after the code was delivered.
2. Your account is in a region the product page states as unsupported.
3. Your account is suspended or terminated by the service provider for breaching that provider own terms.
4. You entered an incorrect email address or your mailbox rejected the delivery.
5. The code has already been redeemed.
How to request
Email support@mysubnow.com within 7 days of purchase with your order number, the email used at checkout, and a screenshot of the error. We reply within 12 hours and resolve most claims within 24 hours.
Chargebacks
Opening a payment dispute without contacting us first may lead to the permanent cancellation of unredeemed codes on your account.
Last updated: 26 October 2026